Policies
Complaints procedure
If our service falls short of your expectations, please tell us. We will review your concerns and work towards a prompt, fair resolution.
How to make a complaint
You can make a complaint by:
- Contact form
- Post: WiseBees Academy, London, United Kingdom
- Through your account dashboard
Complaints process
Step 1: Initial contact
Contact us with your complaint. We aim to acknowledge all complaints within 48 hours.
Step 2: Investigation
We will investigate your complaint thoroughly. This typically takes 5-10 working days.
Step 3: Response
We will provide a written response with our findings and any actions we will take.
Step 4: Appeal
If you are not satisfied with our response, you can request a review by our management team.
What to include
Please provide:
- Your name and contact details
- Student's name and account details
- Description of the issue
- What outcome you are seeking
- Any relevant dates and times
Make a complaint
We take all complaints seriously and will work to resolve them quickly and fairly.